TOP FREQUENTLY ASKED QUESTIONS

When will I receive my item?

• Standard Delivery; 3-5 Working Days
• Next Day Delivery on orders placed before 1pm; 1 Working Day
• You can read full delivery info here

How do I track my order?

We will notify you when your order has been despatched.

You will then receive an additional email with tracking details directly from the nominated courier when your item(s) are out for delivery.  

To track your order enter the tracking number provided into the couriers tracking form on their website.

How do I return my item?

If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging. If you wish to return an item you must contact us to receive an authorisation number.

You can contact us by email to arrange a return, support@vonhaus.com 

I returned my item, when will I receive my refund?

We will refund you within 30 days of receiving the returned item

How do I contact customer service?

You can contact us by email support@vonhaus.com