If you have ordered a pre-order item(s) the funds will be taken at the time the order is placed on www.vonhaus.com and your order will be queued for immediate despatch when the stock becomes available
If you have placed an order which includes pre-order item(s) and a non pre-order item(s) please note that both item(s) will be delivered at the same time
Pre-Order Frequently Asked Questions
When will my pre-order arrive?
- The item(s) will be despatched on the date advertised on the product page listing
- It can take 3-7 working days for delivery to take place after this date
- You will recieve a despatch confirmation when your item(s) have been despatched from our warehouse
When will I be charged for a pre-order?
- You will be charged when you place the order
- The price you paid at time of ordering is guaranteed and no further fees will be taken
Can I make changes to my order?
- Yes you can make changes to your order, if you wish to cancel please contact us and we will arrange a refund
When will payment be taken?
- If you have paid by PayPal, Debit or Credit Card then your payment will be taken immediately at the time the order is placed
- If you have paid using our Klarna (Pay in 3) option, your first payment will be taken when the goods are despatched, followed by the 2nd installment after 30 days and 3rd payment after 60 days. You can read full details on Klarna pay in 3 option here