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 Direct Home Delivery Info Hub

Third party supplier items will be despatch directly from our suppliers warehouse.

What items are classed as third party items?

All third party items can be found here

How long does delivery take?

  • Churnet Valley Furniture is made to order and delivery takes up to 4 weeks.

Where is my order?

  • Your order will be dispatched directly from our suppliers warehouse and will arrive within 5-10 working days after dispatch

How will i know my order has been dispatched?

  • You will recieve an text or email alert directly from Churnet Valley 

How can I track my order?

  • Churnet Valley will provide you tracking details in a dispatch order email alert

What happens on the day of the delivery?

  • You will need to be at the property at the time of the delivery to accept the goods as they are large items.
  • Some Churnet Valley products will arrive on a pallet, some will arrive fully assembled and some part assembled.
  • The delivery driver will have to leave the pallet at the front of the house, either on a drive or in a front garden (provided there is adequate access into your grounds, and suitable surfacing for the use of a pump truck)
  • If you do not have either of these, or your access is limited or unsuitable for delivering a pallet it would be advisable to be in when the driver arrives so that you can unload the pallet at the kerbside and move your product somewhere safe.
  • The delivery vehicle that it arrives in may be the size of a dustbin lorry so have a think about any restricted access issues and please let us know.
  • Please note is delivery is refused or not possible due to access reasons a failed delivery charge may be applied by Churnet Valley

How can i arrange a return?

You can contact us via email at [email protected] and we will liase with our third party supplier to arrange a return for you

 

STILL NEED TO SPEAK TO US?

You can contact us via email at [email protected]