Customer Help Hub
How to contact us
We aim to respond to all customer queries within 24-48 hours.
If you have waited longer than 48 hours for a reply, please check your junk email folder.
By Email:
Email our customer support team: [email protected]
By Post:
A note on returns: You will need to contact us before sending your item back
Customer Service Address
FAO Customer Service
Unit 30 Stakehill Industrial Estate
Middleton
Manchester
M24 2RW
If you would like to talk to us on the telephone, you can email us with your order details and telephone number, and we will call you back (Usually within 1 working day)
How to track your order
Enter your order reference number in the field below and click 'Find order'
FAQ Topics
ORDER QUERIES
Have a question about your order? We have the answer for you here.
PAYMENTS & PROMOTIONS
Have a question about payment options or discount codes? We have the answer for you here
TECHNICAL HELP
Need help with placing your order? Read our technical help guide here.
PRODUCTS & STOCK
Find out what is available to pre-order and how to sign up to back in stock alerts here.