FAIR PROCESSING NOTICE (FPN)
Consent to join VonHaus Marketing/CRM Database
Domu Brands Limited, (Company No. 07047520) (we/us/our) are committed to protecting and respecting your privacy. VonHaus is a trading name of Domu Brands Ltd.
We rely on your consent to join the Database and to process such personal data. Consent is given when you either enter your email into the pop-up/banner, tick the consent check box at checkout, or complete a linked form in an email campaign. Please note, that you have a right to withdraw your consent for processing at any time by emailing [email protected] or writing to us at 4th Floor, The Tower, Deva City Business Park, Trinity Way, Manchester, United Kingdom M3 7BF. We will stop processing unless we have no other legal basis or requirement to do so and remove your personal data from the Database within 2 weeks. You have the option to ‘unsubscribe’ from the Database in every email we send to you.
What we collect
We may collect the following information:
- Contact information and email address; and
- Demographic information such as postcode, preferences and interests.
Uses made of the information
We may provide you with information about other services we offer and to notify you about changes to our service.
We may use the information you provide, and any responses to our emails to help us understand our member’s use of the Database and how we may improve it.
We will not transfer your personal information outside of the European Union without your prior consent.
Disclosure of Information
We will disclose your email address to our communication partners, who currently include:
- Yotpo who provide us with an independent review and feedback service
- Bronto who facilitate the distribution of our email marketing campaigns
- Trustpilot who provide us with an independent review and feedback service
- Emarsys who personalise your shopping experience and facilitate the distribution of our email marketing campaigns
How long your email data will be stored
Your personal email data will no longer be stored for marketing purposes within 2 weeks following you ceasing to be a registered member of the Database and we will stop processing your personal email data unless there is another legal basis or requirement to do so. We will contact you every 2 years to confirm that you would still like to be a member of our email Database.
Correction of information
If you notify us that the personal data we hold is complete or inaccurate we will correct or complete the information as soon as possible.
Deletion of information
You have the right to request that your personal data be deleted, including if we no longer need it for the purpose we collected it; or you withdraw your consent.
Following such a request we will erase your personal data without undue delay unless continued retention is necessary and permitted by law. If we made the personal data public, we will take reasonable steps to inform other parties who are processing it about your erasure request.
Restriction on processing
You have the right to request that we stop processing your personal data, but hold it for you, in the event the personal data we hold is inaccurate; the processing is unlawful or we no longer need the personal data.
Once the processing is restricted, we will only continue to process your personal data if you consent, or we have another legal basis for doing so.
Access to information
The Data Protection Laws give you the right to access information held about you. Any access request will usually be free of charge. We will endeavour to provide information in a format requested, but we may charge you a reasonable fee for additional copies.
You have the right to receive a copy of your personal data which you gave to us. The copy will be provided in a commonly used and machine-readable format. You can also have it transmitted directly from us to another data controller where technically possible
You have the right to make a complaint with the Information Commissioners Office at the following address:
Information Commissioner's Office
Telephone: 0303 123 1113
Questions, comments and requests regarding this notice are welcomed and should be addressed to [email protected] or write to us at 5th Floor, The Tower, Deva City Business Park, Manchester, M3 7BF.