Top Delivery Questions
Where’s my order?
Have you had your dispatch email? If yes, then your order is on the way. Your courier will then directly email you a tracking reference and delivery update. Please remember to check your junk email folder
You can track your order here
Please note our couriers can only deliver to ground floor entrances, they cannot deliver to upper level property entrances.
How long does it take to dispatch my order?
Orders are usually dispatched within 24-48 hours
What are the delivery lead-times?
Free UK Delivery* Excludes highlands & islands takes 3-5 working days, excluding weekends & bank holidays
Large UK Delivery* Excludes highlands & islands for larger items takes 7-10 working days, excluding weekends & bank holidays.
£2.99 Next Day Delivery is available on orders placed Monday - Thursday before 1pm*
Why did I receive one item but not the other item(s) I ordered?
We choose the fastest courier for your item(s) depending on the size and weight of each item so orders are shipped separately
You can track all packages here
I am trying to have my order shipped with Next Day delivery but the option is not available. Why?
There are a number of reasons why this option may not be available, the size and weight of the item you want to purchase. There are some large items that our courier partners are not able to deliver on a next day service
Some locations such as the Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland and Channel Islands are excluded from our next day service
DHD (Direct Home Delivery) items are not available on a Next Day service as these are dispatched directly from our suppliers
What is classed as a 'large' item?
All Indoor Furniture, BBQ’s, Gazebos, Parasols, Garden Furniture, Shelving units, Fridges and any other large living items.