Vonhaus Aftersales - Customer Help & Advice

IMPORTANT: DUE TO COURIER DELAYS PLEASE ALLOW AN EXTRA WORKING DAY FOR DELIVERY.

How to contact us

We aim to respond to all customer queries within 24-48 hours.
If you have waited longer than 48 hours for a reply, please check your junk email folder.

By Email:

Email our customer support team: [email protected]

By Post:

A note on returns: You will need to contact us before sending your item back

Customer Service Address
FAO Customer Service
Unit 30 Stakehill Industrial Estate
Middleton
Manchester
M24 2RW

If you would like to talk to us on the telephone, you can email us with your order details and telephone number, and we will call you back (Usually within 1 working day)

How to track your order

Enter your order reference number in the field below and click 'Find order'

Where is my order?

Enter your order number:

EXTENDED CHRISTMAS RETURNS PERIOD

Orders placed between 1st November until 24th December 2025 are eligible for returns up until 31st January 2026.

Our returns policy will revert to the standard 30-day period for orders placed after 24th December 2025.

CHRISTMAS DELIVERY CUT-OFF

Free Next Day Delivery*	Sat 20th December 1PM
Free Standard Delivery*	Fri 19th December 1PM
Free Large Item Delivery*	Tues 16th December 1PM

Discover the Vonhaus Product Help Hub – your one-stop destination for everything you need to get the most out of your Vonhaus products.

Whether you’re looking for setup advice, product instruction manuals, expert how-to guides, or clever hacks to get the best from your Vonhaus garden power tools, furniture, or BBQs, you’ll find it all in one convenient place.