Toggle Nav
Track My Order Track My Order Bag
Continue shopping
Mastercard American Express Visa
Free UK Mainland Delivery*
Continue shopping
Mastercard American Express Visa
Close

Customer Help Hub

How to contact us

We aim to respond to all customer queries within 24-48 hours. 
If you have waited longer than 48 hours for a reply, please check your junk email folder. 

By Email:

Email our customer support team: [email protected] 

By Post:

A note on returns: You will need to contact us before sending your item back 


Customer Service Address 
FAO Customer Service 
Unit 30 Stakehill Industrial Estate 
Middleton 
Manchester  
M24 2RW 
 
If you would like to talk to us on the telephone, you can email us with your order details and telephone number, and we will call you back (Usually within 1 working day)  

How to track your order

Enter your order reference number in the field below and click 'Find order'

Where is my order?
Enter your order number:

 FAQ Topics

DELIVERY 

Find out all about our delivery options here or track your order above.

ORDER QUERIES

Have a question about your order? We have the answer for you here.

RETURNS 

Need to return something? Find out how here.

PAYMENTS & PROMOTIONS

Have a question about payment options or discount codes? We have the answer for you here

TECHNICAL HELP

Need help with placing your order? Read our technical help guide here.

PRODUCTS & STOCK

Find out what is available to pre-order and how to sign up to back in stock alerts here.