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Customer Help Hub

 

Please Note: Any orders placed with Next Day Delivery before 1pm Thursday 6th of April will arrive on or before Wednesday 12th April.

Any orders placed with Standard Delivery before 1pm Thursday 6th of April will arrive on or before Friday 14th April.

 

Contact us at support@vonhaus.com 

(We aim to respond to all customer queries within 24-48 hours. If you have waited longer than 48hours for a reply, please check your junk email folder.)

DELIVERY 

Find out all about our delivery options and read guidance on how to track your order here

ORDER QUERIES

Have a question about your order? We have the answer for you here

RETURNS 

Need to return something? Find out how here

PAYMENTS & PROMOTIONS

Have a question about payment options, Klarna or discount codes? We have the answer for you here

TECHNICAL HELP

Need help with placing your order? Read our technical help guide

PRODUCTS & STOCK

Find out what is available to pre-order and how to sign up to back in stock alerts here